About the Author - Shaine Hobdy | |
Over
the last 20 years, Shaine has mastered the
art of coaching and
teaching others how to flex
their personalities, provide
On-the-Spot
ALIGNment,
and build collaborative, empowered teams. Shaine
has been recognized for
service excellence,
building
award-winning teams,
and
developing leaders
within his organization, mentoring
many leaders
who were promoted to senior management
and training positions in the
company. He was awarded
Platinum Operations Manager
of the Year
at Asurion. While with Asurion, he was
responsible for supporting the
leadership development for
operations managers and coaches, supporting
multi-site call center leaders
as they progressed through their journey
to master coaching. In his
many leadership roles over the
past two decades, Shaine has adopted the
inclusive culture, he passionately
calls “The
Shaine Train”
– making sure his team had a
seat at the table, a voice in the conversation,
and a vision
to achieve
their fullest potential. He supports his team
with regular
feedback,
encourages them to
build strong plans
to improve their performance,
and nurtures
a culture
where his teams are
empowered
to exceed in everything they do. He
supports building
individual development
plans and
documented
road maps
to help create a path where employees use
self-discovery
to remove and
manage their
excuses.
Shaine has continued to
leverage his coaching and development training
by participating in Leadership Certification
Courses with the Disney Institute such as
“Disney’s Coaching for Peak
Performance”, “Disney’s Approach to Employee
Engagement”, Disney’s Approach to Leadership
Excellence”, “Disney’s Employee Engagement
Essentials – Power of Recognition”,
and many more. Shaine also received his
Graduate
Certificate
for Human
Resources Essentials
from Cornell
University.
Shaine's dedication to
leadership and service
excellence
has made a significant impact in the many
industries he has worked, and his journey
continues to inspire and empower others today as
an
Experience Owner. His
passion for the
Align Coaching Model
will not only encourage you to drive to
reach your peak performance in coaching
your team, but it will open the
two-way
dialogue, building trust, and commitment,
while having a
DIRECT IMPACT
on how your team
feels about their
job, the company, and the
customers they support. Shaine
recently received the
“Life-Certified Customer Service Professional
(CCSP®)”
honor by the
National Customer Service Association (NCSA).
|
Home | Buy Book | Empower Your Team | Introducing ALIGNMENT | The Four Personalities | ALIGN Coaching Model | Why Coach To Align? | About the Author, Shaine Hobdy
© shaine.llc