Over the last 20 years, Shaine has mastered the art of coaching and teaching others how to flex their personalities, provide On-the-Spot ALIGNment, and build collaborative, empowered teams. Shaine has been recognized for service excellence, building award-winning teams, and developing leaders within his organization, mentoring many leaders who were promoted to senior management and training positions in the company. He was awarded Platinum Operations Manager of the Year at Asurion. While with Asurion, he was responsible for supporting the leadership development for operations managers and coaches, supporting multi-site call center leaders as they progressed through their journey to master coaching.

In his many leadership roles over the past two decades, Shaine has adopted the inclusive culture, he passionately calls “The Shaine Train” – making sure his team had a seat at the table, a voice in the conversation, and a vision to achieve their fullest potential. He supports his team with regular feedback, encourages them to build strong plans to improve their performance, and nurtures a culture where his teams are empowered to exceed in everything they do. He supports building individual development plans and documented road maps to help create a path where employees use self-discovery to remove and manage their excuses. 

Shaine has continued to leverage his coaching and development training by participating in Leadership Certification Courses with the Disney Institute such as “Disney’s Coaching for Peak Performance”, “Disney’s Approach to Employee Engagement”, Disney’s Approach to Leadership Excellence”, “Disney’s Employee Engagement Essentials – Power of Recognition”, and many more. Shaine also received his Graduate Certificate for Human Resources Essentials from Cornell University. 

Shaine's dedication to leadership and service excellence has made a significant impact in the many industries he has worked, and his journey continues to inspire and empower others today as an Experience Owner. His passion for the Align Coaching Model will not only encourage you to drive to reach your peak performance in coaching your team, but it will open the two-way dialogue, building trust, and commitment, while having a DIRECT IMPACT on how your team feels about their job, the company, and the customers they support.

Shaine recently received the “Life-Certified Customer Service Professional (CCSP®)” honor by the National Customer Service Association (NCSA).

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